FAQ
Frequently asked questions
How long does delivery take?
We prepare your order within 1-2 business days, then it takes 5-12 business days to reach you in the United States, Canada or the United Kingdom. A tracking link lands in your inbox as soon as it ships.
Will I pay customs or import fees?
No. Taxes and duties are already included for every country we ship to, so nothing extra is asked at delivery.
I live in Canada. Are there currency fees?
No. Canadian shoppers see and pay prices in Canadian dollars, so your card does no conversion. UK shoppers pay in pounds.
How much does shipping cost?
It is free on orders over $50 (CA$70 in Canada, £35 in the UK). Under that, shipping is $6.95 (CA$9.95, £4.95).
How many pairs come in a set?
Two options: Buy 5 Pairs gives you one pair of each color (Cream, Camel, Taupe, Espresso, Black). Buy 5 Get 5 Free gives you 10 pairs, two of each color.
Which size should I choose?
Two sizes: women's US shoe size 5-8 and 8.5-12 (UK 3-6 and 6.5-10). Size 8 and below, take 5-8; size 8.5 and up, take 8.5-12. The stretch knit does the rest.
What can I wear them with?
Sneakers, slippers, clogs and sheepskin boots show the whole cuff. Ankle boots let a little of it peek out. Over leggings, slouched down, they look their best.
Will thick socks make me itch?
They should not: there is no wool. The knit is a soft polyester-cotton blend, smooth on the outside and plush terry on the inside.
Will the cuff leave marks?
The top is a wide, soft rib, not a tight elastic band, so it stays up without biting into your skin.
Do they really keep feet warm?
Yes. The terry loops inside hold a layer of warm air around your feet. Cold floors, winter boots, chilly bedrooms: that is exactly what they are made for.
Can I wear them to bed?
Absolutely. Soft inside, nothing tight, and your feet stay warm all night.
Are they just for winter?
Not at all. Fall through spring they go in your boots; the rest of the year they are your go-to house socks.
How should I wash them?
Machine wash cold and hang them to dry so they stay soft. No bleach, no iron.
Do they make a good gift?
They are one of the easiest gifts there is: five colors, two simple sizes, no guessing. With Buy 5 Get 5 Free, you can keep one set and give the other.
What if they are not right for me?
You are covered by our 90-day risk-free guarantee: worn, washed, wrong color, or you simply do not love them, we replace them or refund you. No questions asked.
How can I reach you?
Write to contact@fawnella.com. Every message gets an answer within 48 hours, Monday to Friday.