Refund policy
Returns, Refunds & Exchanges
We want you to love your socks. Every Fawnella order is covered from the day it is delivered.
90-Day Risk-Free Guarantee. Wear them, wash them, live in them. If you are not happy with your socks for any reason within 90 days of delivery, we send you a replacement or a full refund, your choice. No questions asked.
To use the guarantee, email us at contact@fawnella.com with your order number and we will get back to you within 48 hours with the next steps.
Conditions
- The guarantee covers one claim per order, within 90 days of the delivery date.
- Worn and washed socks are covered.
- Replacements are subject to availability; if a color is out of stock, we refund you instead.
- If we ask you to send the socks back, return shipping is at the customer's expense, unless the item arrived damaged, defective or incorrect.
- Please do not send any item back without contacting us first: returns sent without a return authorization cannot be processed.
Refunds
Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 7 business days.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us a photo of the item and the packaging within 90 days of delivery. We will send a free replacement or issue a full refund, your choice, at no cost to you.
Late or missing refunds
If you have not received your refund after 7 business days, first check with your bank or card issuer, then contact us at contact@fawnella.com.
Items marked "delivered" but not received
We will open an investigation with the carrier. Please also check with neighbours and your building's mailroom. Fawnella cannot be held responsible for parcels stolen after a confirmed delivery.
Refused parcels
If you refuse a parcel at delivery, it is not returned to us by the carrier and cannot be refunded. Please accept the delivery, then contact us to start a return.